The courses are administered in Kompetensportalen, and support lives there. A case raised in the portal reaches somebody who can already see your account, your licences and who is under way — which saves the first half of the conversation.
What the administrator does in the portal
- Hands out licences to employees, and to themselves if they are taking the course.
- Adds a new employee and sends the invitation.
- Resends an invitation that did not arrive or ended up in the spam folder.
- Sees who has finished, who is under way and who has not started.
- Collects the certificates once issued, and the organisation's full list of them.
When something goes wrong anyway
- The invitation did not arrive: check the address and the spam folder, and resend it in the portal before writing to us — that solves most cases.
- The certificate is missing: it is created once the course is completed and the final test passed. Check that the test was finished and not merely started.
- The wrong person got the licence: a licence that has not been started can be moved in the portal.
- Somebody else needs to check a certificate: give them the certificate number and the verification link. No sign-in is needed, which is the whole point of it.
Cannot find the answer?
Write to us and we will come back to you. For a booking already in progress the portal is faster.
Contact us